For those of you that were unable to make it to our May Training Seminar, here's a summary of what you missed. Make sure to sign up early and don't miss out on these free educational events!
Creating Value in the Workplace
Tracie Hager, Senior Director West Coast Operations at BioMed Realty Trust
May 22, 2012
Understanding Owners
- Listening & observing to see what they’re looking for
- Important to understand the hold period
- Know company’s focus & why it’s crucial to high performance
- Curb Appeal
- Customer Service
- Low Operating Cost
- Occupancy
- Short Term Hold
- Understand executives “hot buttons” & staying ahead of them
- Listening is the most important thing à “Generous Listening”
- Personal goals laid out for you
- You can understand through these what is most important to manager/executive
- Keep an open mind to new concepts to know what you do what you do
- Learn from vendors, do your research
- Know your building systems so you can know when you can apply new things, ideas, concepts
- Know your team and individual strengths
- Know your industry & become involved (as long as employer supports it)
- Identify a mentor
- Know company’s educational program & utilize it
- Share knowledge and be comfortable to speak up
Linchpin - a person/thing vital to an enterprise organization
- Be the vital person - others will turn to you for help and advice
- Being positive, someone the organization can’t imagine life without
- Embrace change - look to it as an opportunity
- Accept what you can’t change and move forward
Present Solutions
- Look at every challenge as an opportunity to shine
- Questions/concerns your audience is going to ask about
- Do you have the answers? Look at alternatives, Weigh pros & cons
- Avoid the Blame Game during a challenge
- How can YOU improve the process?
Be a Positive Influence
- Be passionate
- Build relationships
- Use all interactions as opportunities
- Do “Emotional Labor”
- Help people, smile, lend an ear
Implementation
- Identify challenges to you being a linchpin
- What are obstacles to overcome?
- Identify Solutions for Succes
- Sit down and actually write it all down
- Poking holes in the process
- Success stories
Always remember to Recognize what your manager sees as Valuable.
